Frequently Asked Questions
Everything you need to know about shopping with Mind Arcade.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. We recommend measuring a similar garment you own to find your perfect fit.
Which payment methods do you accept?
Mind Arcade accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes, as soon as your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.